Pricing

Join the hundreds of retailers automating their returns and converting their refunds into exchanges and store credit today!

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Basic

Essentials for returns automation

$44

/ month

Included features

Up to 240 returns per year

1 return location

1 carrier account

Default policy rules

Same product exchange

Automatic refunds and store credit

Automatic label generation

Popular

Pro

Advanced features & automations

$116

/ month

all features in basic and...

Up to 1,200 returns per year

2 return locations

Unlimited carrier accounts

Unlimited policy rules

Advanced exchange

International returns

Embedded returns portal

Instant Exchanges*

Premium

Enhance your returns experience

$215

/ month

all features in pro and...

Up to 3,600 returns per year

Unlimited return locations

Higher-value exchanges

Bonus credit incentives

Apps integration

Questions & insights

Priority support

Plus

Comprehensive solutions for your returns

$431

/ month

all features in premium and...

Up to 7,200 returns per year

ERP and WMS integrations

Custom integrations

Customised returns portal

Dedicated account manager

Contact us for Enterprise solutions

*Available as add-on

See why hundreds of brands use PostCo for their returns.

Compare Plans

Plan

Basic

Pro

Premium

Plus

Returns portal

Exchanges

Refunds & store credit

Automations

Couriers & shipping

Rules & workflows

Integrations

Insights & analytics

Support & services

Feature available

Feature unavailable

Feature available as add-on

Compare Plans

Plan

Basic

Pro

Premium

Plus

Returns portal

Number of annual returns

Number of return requests that you can process per year

240

1,200

3,600

7,200

Branded returns portal

Custom URL

Embedded returns portal

Seamless return experience with an embedded returns portal

Multi-languages

Bundle returns

Customer email notifications

Default

Customisable content

Fully customisable

Fully customisable

Customised returns portal

White label

Enterprise only

Exchanges

Same product exchange

Allow customers to easily exchange for the same product of different variants (sizes, colour etc)

Advanced exchange

Allow customers to easily exchange for other products in your store (same price or lower)

Reserve inventory

Hold the inventory for customers' selected exchange item

Exchange on exchange

Refund exchange balance

Automatically refund the balance via either customers’ original payment method or store credit when exchanging for lower price item

Higher-value exchanges

Allow customers to easily exchange for other higher value products in your store

Bonus credit for exchanges

Incentivise your customers to opt for exchange over refunds by rewarding them with bonus credit to spend

Instant Exchanges

A seamless way for customers to get ahold of their exchanges shipped out immediately before it runs out of stock.

Refunds & store credit

Automated refunds

Automatically issue refund to your customers' original payment method

Automated store credit

Bonus store credit

Incentivise your customers to opt for store credit over refunds by rewarding them with bonus credit to spend

Automations

Auto-approve return request

Automatically approve return requests that were submitted by customers

Auto-receive delivered returns

Auto-resolve received returns

Automatically resolve requests that have been marked as "received"

Auto-restock

Automatically restock return items to Shopify

Keep item

Couriers & shipping

Automated label generation

Connect your preferred courier account and generate return labels for your customers

Carrier integrations

1

Unlimited

Unlimited

Unlimited

Multi-return locations

Add multiple return addresses and send your customers' returns to your preferred destination

1

2

Unlimited

Unlimited

Mail return shipping

International return labels

Connect your preferred courier account and automatically generates return labels and customs invoice for your customers

Customs invoice generation

Automatically generate customs invoices for international returns

Paperless returns (USPS & FedEx)

Allow customers to ship their return items without having to print the label with USPS and FedEx

In-store returns

Offer customers the option to return at your retail stores

Rules & workflows

Policy rules

Set up automations and workflows to streamline your return process (auto approval by reasons and more)

Default

Unlimited

Unlimited

Unlimited

Customer pays for returns shipping

Set up rules to pass on the return shipping fee to your customers (customer pays for change of mind requests and more)

Non-returnable products

No returns for final sale items

No refunds for discounted items

Extended return window for international orders

Set up longer return window for international orders

Integrations

Apps integration

Connect to third-party apps such as Gorgias

ERP integration

Connect to available ERP integrations

WMS integration

Connect to available WMS integrations

Custom integrations

Custom integration to external inventory, warehouse or ERP system

Enterprise only

Insights & analytics

View charts

View-only access to your return charts

View analytics

View-only access to your return analytics

CSV export

Export return reports in CSV

Questions

Incorporate questions at different stage of your customers’ return journey to gain further insights into their returns

Support & services

Help center

Access our FAQs and knowledge base

Live chat support

Speak to our team for further inquiries and support via our live chat

Onboarding specialist

An onboarding specialist will be assigned to you to assist with your setup

Dedicated account manager

Priority support

Receive priority support from your dedicated account manager

Feature available

Feature unavailable

Feature available as add-on

Join the hundreds of brands that are processing their returns with PostCo.

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