Parcel Collection

Everything you need to know about collecting your parcels from thousands of PostCo locations!

What is Parcel Collection?

A convenient and safe way to collect your parcel

November 26, 2020
How do I use the Parcel Collection service?

A step-by-step guide to collecting your parcels effortlessly

November 26, 2020
Which online stores can I have my parcels delivered from?

Any online stores that deliver to any of our PostCo locations

November 26, 2020
Which PostCo location is near me?

Find your closest PostCo collection point!

November 26, 2020
What do I need to bring when collecting my parcel?

Just bring your code to collect your parcel with ease

November 26, 2020
Can my friend collect on my behalf?

Get someone else to collect your parcel for you

November 26, 2020
Is it necessary for the person collecting my parcel to be a registered PostCo user?

Get someone else to collect your parcel for you

November 26, 2020
What happens if my parcel is damaged, lost or stolen at the PostCo location?

Damaged, lost, or stolen parcels

November 26, 2020
How long will my collection booking be valid for?

Validity period for collection and storage duration

November 26, 2020
How long can my parcel be kept in a PostCo location?

Maximum storage period of 14 days

November 26, 2020
I need more time to collect my parcel! Is that possible?

What to do to avoid your parcel being returned before collection

November 26, 2020
Will the parcel collection credits I purchase expire?

No expiry dates on service plans

November 26, 2020
When would my parcel arrive at the PostCo location?

Parcel arrival for collections at PostCo locations

November 26, 2020
What happens if my parcel arrives but I have not made a collection booking?

No collection bookings before sending parcels

November 26, 2020
I changed my mind! I made a collection booking, but I want to collect my parcel from another location. What can I do?

Change your collection location

November 26, 2020
I have purchased two items from the same online store, but I am afraid they might arrive in two parcels instead of one or delivered on separate days. What should I do?

What to do when you are unsure of your online store's parcel arrangement

November 26, 2020
I have not received any notifications from PostCo for my parcel collections, what should I do?

Late or missing SMS / email notifications

November 26, 2020